FAQ

Last updated: August 28, 2026

We publish this policy so customers can understand how our store handles each order. These answers summarize common order, delivery, return, payment, and privacy questions. The full policies provide additional detail.

Where do you ship?

We currently ship only to delivery addresses in the United States. International delivery is not offered under the current shipping policy.

How much is shipping?

Standard shipping is free on every United States order, with no minimum purchase requirement.

How long will my order take?

Orders normally require 1–2 business days for processing. Estimated carrier transit after shipment is 4–6 business days. Weekends, carrier holidays, weather, address questions, and other disruptions can affect the estimate.

Will I receive tracking?

Yes. We provide tracking information after the parcel ships. It can take time for the carrier's first scan to appear.

What is the return and exchange window?

You may request an eligible return or exchange for any reason within 30 days after delivery. We pay eligible return shipping, provide a free return label, and do not charge a restocking fee.

What if an item is damaged, defective, incorrect, or incomplete?

Contact us with the order number and a description of the issue. We will arrange an appropriate replacement, missing-item shipment, exchange, or refund and will pay return shipping when a return is required. Exceptions for no-reason returns do not remove legal remedies for an order problem.

Can I cancel an order?

You may request cancellation before shipment. After shipment, the request is handled under the Refund Policy.

How are refunds issued?

Approved refunds return to the original payment method and are processed within 10 business days. A bank or card issuer may take additional time to post the credit.

Which payment methods do you accept?

We accept supported credit and debit cards, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Checkout is in United States dollars (USD).

How can I exercise a privacy right?

Email us to request access, correction, deletion, or an applicable opt out, including a Do Not Sell or Share request. The Privacy Policy also explains CCPA/CPRA rights and Global Privacy Control handling.

How do I contact support?

Email moslimbram@gmail.com or call (402) 858-0789. Our physical contact address is 535 Alabama St, Montgomery, Alabama 36104, United States. Support hours are Monday to Friday, 9:00 AM–5:00 PM.

Contact information

Questions, requests, and notices may be sent to moslimbram@gmail.com or (402) 858-0789. Our physical contact address is 535 Alabama St, Montgomery, Alabama 36104, United States. Customer support hours are Monday to Friday, 9:00 AM–5:00 PM. Messages received outside those hours are reviewed on the next business day.